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Title
Text copied to clipboard!Academic Records Specialist
Description
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We are looking for a dedicated and detail-oriented Academic Records Specialist to join our team. The ideal candidate will be responsible for managing and maintaining the academic records of students, ensuring accuracy, confidentiality, and compliance with institutional policies and regulations. This role requires a high level of organization, attention to detail, and the ability to work independently as well as part of a team. The Academic Records Specialist will handle tasks such as processing transcripts, updating student information, and responding to inquiries from students, faculty, and staff. Additionally, the specialist will be involved in the development and implementation of record-keeping systems and procedures to enhance the efficiency and effectiveness of the academic records department. The successful candidate will have excellent communication skills, a strong understanding of data management, and a commitment to providing exceptional service to all stakeholders. This position offers an opportunity to contribute to the academic success of students and the overall mission of the institution.
Responsibilities
Text copied to clipboard!- Manage and maintain student academic records.
- Process and verify transcripts and other academic documents.
- Update and maintain accurate student information in the database.
- Ensure compliance with institutional policies and regulations.
- Respond to inquiries from students, faculty, and staff regarding academic records.
- Assist in the development and implementation of record-keeping systems.
- Generate reports and provide data analysis as needed.
- Coordinate with other departments to ensure accurate and timely record updates.
- Maintain confidentiality and security of student records.
- Participate in training and professional development opportunities.
- Assist with graduation and commencement activities.
- Monitor and manage deadlines for record submissions.
- Provide support for academic audits and accreditation processes.
- Handle requests for information in accordance with FERPA guidelines.
- Collaborate with IT to troubleshoot and resolve database issues.
Requirements
Text copied to clipboard!- Bachelor's degree in a related field.
- Experience in academic records management or a similar role.
- Strong organizational and time management skills.
- Excellent attention to detail and accuracy.
- Proficiency in data management and database systems.
- Ability to maintain confidentiality and handle sensitive information.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Knowledge of FERPA regulations.
- Proficiency in Microsoft Office Suite.
- Experience with student information systems (SIS).
- Problem-solving skills and ability to troubleshoot issues.
- Commitment to providing excellent customer service.
- Ability to manage multiple tasks and meet deadlines.
- Familiarity with academic policies and procedures.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with managing academic records?
- How do you ensure accuracy and confidentiality in your work?
- What strategies do you use to stay organized and manage multiple tasks?
- How do you handle requests for information while complying with FERPA guidelines?
- Can you provide an example of a time when you improved a record-keeping process?
- How do you handle working under tight deadlines?
- What experience do you have with student information systems?
- How do you approach troubleshooting database issues?
- Can you describe a situation where you had to collaborate with other departments?
- What steps do you take to ensure compliance with institutional policies?